Terms and Conditions

We have been operating in Verbier since 2001 and our success has been achieved by providing luxurious accommodation, sensational food and wine and five-star service all the way. Our experience and knowledge of the resort allows us to give you an insider’s view on Verbier and the 4 Valleys, to ensure that all our Guests have an outstanding experience in one of the World’s finest Ski Resorts.

Once you have decided on your dates, we will hold a Provisional Booking for you for 72 hours. To secure the booking, we require the relevant monies, as per Clause 4 and 5. Please note: If you do not confirm the booking within this time, your reservation will lapse and the Property may be offered to other parties.


Government travel restrictions and advisories

Please check for travel restrictions before booking and travelling to an accommodation. Travel may be permitted only for certain purposes and in particular, touristic travel may not be allowed.  We are not responsible for the content of the public (government) websites. Government responses continue to evolve, so please check back often for updates and rely on your national and local government for the most current information.


Please read these Booking Conditions carefully as they are legally binding and constitute the Terms and Conditions of your agreement with Ski Armadillo Ltd.

 1. Definitions

We, Us, Our: Ski Armadillo Ltd.

You, Your: the person who is making the Booking, (the Group Leader) including any person or persons on whose behalf a Booking is made. 

Terms: words importing the singular shall include the plural and vice versa and the masculine shall include the feminine where the context so admits. All paragraph headings are for convenience only and do not affect the meaning or construction of these terms.

2. What we Do

Our job is to provide catered, semi-catered and self-catered chalet accommodation, sometimes termed lodging and to arrange any subsequent concierge services and amenities via third party suppliers as agreed by You and Us. 

3. The Booking

These Booking Conditions contain all the provisions of your Booking with Us. They apply equally to You, the Group Leader, as to all guests staying in the Property and visitors You invite to the Property.

Your Booking concerns a lodging in a furnished property with services to be delivered by Us and such other Third Party supplier(s) as may be requested.

All bookings are governed by an agreed check-in time to the property on the day of arrival. Early arrivals and late departures will be accommodated where possible and must be agreed in writing prior to arrival. Unless otherwise agreed, if You do not comply with the check-out time, we reserve the right to withhold your Security Deposit and charge an amount to it equal to our additional expenses incurred. 

4. Deposits and Confirmation

Any Booking will be valid and confirmed only upon receipt of:

(i) a Provisional Booking email from Us with sufficient detail to complete the Booking which evidences that You are over 18 years of age and a resident at the chalet during the rental and confirmation that You have adequate Travel Insurance (see also Clause 6.); 
(ii) payment of a Deposit or Full Payment;

If the Booking is made more than 12 weeks prior to arrival, the Deposit payment of 35% of the Booking Price.

If the Booking is made on or less than 12 weeks prior to arrival, payment of 100% of the Booking Price.

We reserve the right to cancel a Booking until such time that the above Conditions are met.

Receipt by Us of the Deposit or Full Payment confirms the Booking and You hereby agree to these booking Conditions which are legally binding. 

5. Balance Payment 

Full Payment of the balance is due 12 weeks prior to your arrival. If the Full Payment is not received at this point, we reserve the right to cancel your Booking and levy Cancellation Charges as detailed in Clause 8. below. 

Payment Methods

When due, Deposit and Full Payments can be made by: (a) Bank Transfer, (b) Visa/Mastercard, (c) Debit Card. Details will accompany your Provisional Booking confirmation. There is no surcharge for Visa, Mastercard, American Express and Debit Card payments. 

Taxe de Sejour (Tourist Tax)

As per Swiss legislation, a tourist bed-night tax is levied, per person, per overnight stay for all stays within Switzerland. The costs are as follows;

– Adults: 4 CHF per night
– Children: 2 CHF per night (6 – 16 years)
– Infant: No cost (under the age of 5 years)

We collect all Tourist Tax payments, in advance from our guests, along with final invoice payment (10 weeks prior to travel date). Please note: It is therefore essential to provide full Group names and ages list, once booking confirmation has been made For more information on this, please refer to: www.verbier.ch/en/liste-news-1/news-258/

6. Insurance 

It is a Condition of your Booking that You obtain suitable Travel Insurance from a reputable provider which must at least include the following;

– Emergency Medical Expenses including, amongst other costs; mountain rescue, ambulance charges and repatriation;

– Cancellation of Your trip or Curtailment cutting short Your trip for any reason including Force Majeure, where such circumstances shall include, but are not limited to, war or threat of war, riot, civil strife, terrorism, industrial disruption, natural disasters, fire, technical problems, adverse weather and similar events beyond Our control.

– Personal Liability to include, amongst other liabilities; damage caused by Your negligence and your Group’s negligence to the Property in which You are staying and may not include a clause which restricts actions being taken by a travelling companion other than family and must include contractual liability of the Group Leader for the actions of his/her party;

– Travel and transfer delays which must include amongst other costs, additional costs incurred in the event of a delay;

– Mountain Rescue must be included in the policy and in particular for off-piste skiing with or without a guide as it is possible to ski off-piste inadvertently. It must also not exclude any other activities you are likely to do during your holiday;

– The policy must cover the period from the date of booking to the last day of your trip and must not have a clause allowing the Insurer to cancel except in exceptional circumstances e.g. fraud and misrepresentation.

In the event that you fail to obtain suitable Travel Insurance, We shall not be liable for any costs incurred or claims made against Us due to Your failure to comply with this Condition. We cannot give any advice on Insurance. If you do not have your own Travel Insurance arrangements, we recommend you contact broker MPI via the following link: https://retail.mpibrokers.com/skiarmadillo

7. Security Deposit

In the case of all catered, self-catered and accommodation only bookings, You will be asked to pay a Security Deposit to cover any damage caused to the Property. You will be liable for any breakages, damage, or deterioration to the Property, adjacent properties or Our property during your stay caused by You or any member of the Group, Your employees, or Your visitors to the Property. These costs will be deducted from the Security Deposit. If the damages are greater than that of the Security Deposit, You will be responsible for these costs. We recommend that you ensure that your Insurance Policy covers Accidental Damage to the Property and its Contents, plus any Ski Armadillo equipment and belongings such as the vans. All additional costs will be charged at cost price plus TVA unless otherwise agreed.

The Security Deposit will be 10% of the total price paid, unless otherwise stated, with a minimum of £1,000 GBP required. This amount will be paid 2 weeks prior to arrival and refunded up to 1 month after your stay.  

Please note that (unless a “self-catered” reservation), We operate a catered ski chalet service. As such, You do not have the right to use / operate any of the kitchen appliances (except tea / coffee facilities). You are not permitted to use the oven and/or hob at any time.

We reserve the right to use the Security Deposit to pay for any unpaid invoices upon departure from the Property, as per Clause 7a below.

7a  Chargeable Services:

Upon request, Ski Armadillo will make purchases on your behalf, both before and during your stay with us. You will be presented with a summary of these charges at the end of your stay, which will need to be settled prior to your departure from the Chalet. If payment isn’t made, then these charges will be deducted from the 10% security deposit amount submitted with this booking, as per clause 7. Chargeable services also applies to ‘no-shows’ for restaurant reservations we make on your behalf, as most restaurants ask for a deposit in advance. Please note: As part of this Contract you, as Signatory, hereby agree to guarantee payment for any chargeable services requested by any member of your group.

8. Alterations and Cancellation by You 

You can make Alterations and Cancellations at any time but only in writing signed by You, the person who originally made the Booking. You will have to meet all the out-of-pocket expenses incurred by Us in effecting this Alteration or Cancellation.

In any case in the event of Cancellation:

– prior to 12 weeks before departure, 100% of the Deposit shall be forfeited;
– on or within 12 weeks of departure, 100% of the Full Booking Cost shall be forfeited.

We will not pay any refunds in respect of unused portions of unused accommodation.

We shall make every attempt to meet your Alteration request but cannot guarantee compliance with such requests. Modifications to Your Booking are only valid if they are made in writing and if they are signed by You and Us, or when we have inputted amendments into our Booking Reservation System (Chalet Manager).

We require that You and your Group take out suitable Travel Insurance for the duration of your stay, including Cancellation Insurance to limit your Cancellation Risk.

9. Alterations and Cancellation by Us

We shall use all reasonable endeavours to assist You in finding another Property or another Booking period to substitute a Cancelled Booking.

In the unlikely event or if We are forced to Alter or Cancel a Booking then we shall offer You:

(i) an alternative Booking if available, or if not then;
(ii) a full refund of sums paid by you in respect of the price of the whole Booking providing

Cancellation has taken place prior to the departure.

If the Cancellation or Alteration is due to factors beyond our control, or for any reason including Force Majeure, where such circumstances shall include, but are not limited to, war or threat of war, riot, civil strife, terrorism, industrial disruption, natural disasters, fire, technical problems, adverse weather, contagious disease, governmental action, government travel restrictions due to health reasons and similar, including the FCO advising against travel, or if the changes are not substantial, We are not liable for any Refund and will not pay compensation. 

10. COVID Terms & Conditions

Once the final balance is paid, we will guarantee a 65% Cash Refund PLUS 35% Re-Booking Credit* towards another chalet-week (subject to availability) in the event of Cancellation due to;

1. An FCO Travel Ban and/or the closure of the Swiss borders, due to Covid-19, and/or
2. The need to Self-Isolate upon entering Switzerland**, and/or
3. An official Press Release from TeleVerbier/TeleNendaz/Andermatt, stating that the Resort will not be open during your dates of travel due to Covid-19 related reasons.

All 100% Refunds and Re-Booking guarantees are subject to our Booking Conditions, in that adequate Travel Insurance is a Condition Precedent to booking with Ski Armadillo.

*This refund/credit offer is for new bookings only, made after 01-July-2020, and does not apply to 2019-2020 forward bookings where a credit has been offered. 35% credit is valid up until April-2023
** Where guests have chosen not to receive an offered vaccine, for whatever reason, and they then need to isolate upon entering Switzerland, a Cash refund and/Re-Booking Credit does not apply

11. Special Requests

If You have any Special Request for ancillary services, You must inform Us at the time of Booking and clearly note it on your Booking on our Reservation System (Chalet Manager). We shall use all reasonable endeavour to arrange such requests. We cannot guarantee the execution of every request and shall not be liable for the non-execution of Special Requests.

12. Ancillary Services

We may subsequently to your Booking arrange Services from third party suppliers; including ski instruction, ski passes, airport transfers, childcare, babysitting and any other third party services. Any booking We arrange for you with a third party will be subject to that party’s terms and conditions of business. You will be liable to pay the costs of any third party service, unless already pre-paid to Us. All costs must be settled prior to the end of your booking. We will not be responsible for any outstanding costs due to the supplier and We reserve the right to deduct any owed costs from the Security Deposit plus the cost of any taxes and credit card fees due. 

We do endeavour to ensure that all of our partners provide their services to the highest possible standards.

13. Use of Property

You shall use the Property only for the purpose for which it has been rented to you (personal lodging). It is forbidden to use the premises for any kind of commercial use during the rental (photo shoots, seminars, large parties etc.) unless expressly agreed in writing by Us or the Owner. You shall not sublet the Property in any circumstance whatsoever.

14. Your Responsibilities 

You will indemnify us for all losses and/or damage arising from any act or default on your part or the part of any member of your Group. You will ensure that you have in your possession all necessary valid travel documents. In making a Booking You agree to abide by the regulations and restrictions imposed on Us, as they might apply during your Booking and to accept their jurisdiction. We cannot be responsible if You are ejected from or refused entry to pre-booked accommodation due to infringements of regulations, offensive or illegal behaviour or the contraction of an infectious or contagious disease or illness. 

We would also reserve the right to cancel forthwith our Booking with You without any reimbursement in your favour in the event of you displaying unacceptable or illegal behaviour.

You accept that You ski or enjoy other activities at your own risk within the restrictions imposed by the resort or other authorities. We do not have any responsibility for your actions or those restrictions.

15. Liability

Your Booking for the rental of the Property is with the Owner and for the delivery of services with Us as an Agent of the Owner, our own staff and as an Agent for independent service providers. To the extent that We are only an Agent, We shall have no liability whatsoever for any loss, damage, or injury suffered by you. The Owner and Ski Armadillo Ltd., to the extent that we are providing services to you with our own staff, and any independent service providers will not be liable towards You or your Group for:

(i) events that are not directly caused by their or our negligence;
(ii) losses incurred due to your negligence or that of one your Group (e.g. not keeping valuables in the safe, not switching on the alarm, failure to comply with security measures recommended etc);
(iii) accidents or injuries caused by You or one of your Group’s negligence or lack of caution.

You will indemnify Us/the Owner for all losses and/or damage arising from any act or default on your part or the part of any member of your Group.

You accept that You ski and enjoy other winter sports at your own risk within the restrictions imposed by the resort or other authorities. We are not responsible for your actions and these restrictions. It is the responsibility of You and your Group to judge the suitability of the terrain you ski. If you or any member of your Group ski on terrain on the recommendation of or accompanied by a representative of Us, we will not be liable for any injuries, howsoever caused.

16. Rules and Safety Precautions

Safety: The Properties are private homes and not hotels. There are no legal notices for precaution as you may find in hotels. We and the Owner will not be liable for any accidents/injuries to You or your Group while staying at the Property.

The Property may contain a list of Rules and Security Precautions concerning the use of the Property or its facilities. Please read these Rules and Safety Precautions carefully if they are provided since they are an integral part of this Booking. You and your Group shall strictly adhere to these Rules and Safety Precautions.

Children: We will endeavour to inform You of the suitability of the Property for children. However, please note that the Property may not have the same levels of safety measures that you may have in your home and the supervision of your children is your sole responsibility. In addition, our staff will not be held responsible for any children left unattended within the Property.

17. Security

You must occupy the Property conscientiously and avoid any carelessness or negligence. In particular, You must not leave the Property unlocked without supervision to avoid any intrusion. In general, You must use the Property and the furnishing therein as they should normally be used. 

If there is an alarm in the Property, please ensure that it is switched on whenever You leave the Property. Please note that the failure to do so could determine whether or not the Property’s insurance will cover any losses in case of burglary.

18. Animals/Pets 

Animals/Pets are allowed in some, but not all Properties. Please contact Us to discuss your requirements. If Pets are brought into the Chalet without our permission, then a penalty of CHF 1,000 will be charged.

19. Smoking  

Smoking is strictly prohibited in all Properties. We and the Owner reserve the right to remove any Group breaking this Condition from the Property without refund. In the event that smoking has occurred within the Property, an additional cleaning charge of CHF 1,000 will be payable to Us immediately

20. Property Finding and Selling

From time to time we are asked by Owners and Guests to find buyers or sellers on their behalves. If Ski Armadillo Limited successfully finds a buyer or a seller it will be entitled to charge a fee commensurate with market prices.

21. Complaints and Problems

We shall make every effort to ensure that you have a trouble-free stay at the Property. We shall do our best to resolve any problems as soon as reasonably possible once we have been informed of such. If You have reason to be dissatisfied with the Property or the service of a supplier, please contact Us and the relevant services supplier during your stay. All complaints need to be in writing, sent to: info@skiarmadillo.com 

22. Our Insurance

We are responsible for any injury or death, damage or loss of property if proven to be as a result of our direct negligence but not for any other accident, injury, or death, loss or damage that might occur.

23. Marketing and Brochures

We take every effort to see that the information contained in what we publish is accurate but all the information given is based on our best knowledge at the time that we incorporate it into our Booking documentation. If you would like us to check a particular point, please request it in writing. We will always try to give accurate information and quotations to enquiries on the telephone or by email but we can only accept responsibility for information confirmed by us in writing and signed by a duly authorized member of our staff.

24. Data Protection

To help us to process and fulfil your booking we need to use the information you provide (such as name, address, any special needs/dietary requirements etc). We take full responsibility for ensuring that proper security measures are in place to protect your information and are in accordance with local law. We must pass the information to the relevant suppliers of your arrangements such as Ski Schools, car hire companies, etc. The information may also be provided to public authorities such as customs/immigration if required by them, or as required by law. The information will not be sold to third parties. You have the right to access the personal data we hold for you, in order to do so please contact us. We may use this information to contact you with details of other products and services offered by Ski Armadillo. If you do not want this service please email us on info@skiarmadillo.com.

Use of Cookies:

To assist your navigation of this website and our prevention of fraud we may send “cookies” from this website to your computer. We do not obtain personal data from your computer or gather personal information about you unless you personally give information to our server. Furthermore computer viruses are not passed through the use of “cookies”. You may choose to disallow “cookies” via your browser but this website may not work properly as a result.

Google AdWords Remarketing is a Remarketing and behavioural targeting service provided by Google. It connects the activity of www.skiarmadillo.com with the Adwords advertising network.

We use Google AdWords Remarketing to advertise Ski Armadillo Verbier throughout the Internet. AdWords remarketing displays relevant ads to you based on pages of Ski Armadillo Verbier that you have viewed. It does this by placing a cookie on your machine. Importantly this cookie does not in anyway identify you or give us access to your computer. The cookie allows us to show you relevant adverts across the Google Advertising Network based on your previous browsing of www.skiarmadillo.com 

You can opt out of Google Adwords Remarketing by visiting https://adssettings.google.com/

You can opt out of all third party cookie advertising by visiting Network advertising initiative opt out/

25. Confidentiality

The terms of this Booking are confidential and shall not be disclosed to third parties. We will respect the confidentiality of occupants and visitors to the chalet. For any special circumstances involving sensitive identities, you should make this explicit at the time of Booking.

26. Entire Agreement

The Booking, the list of Rules and Safety precautions of the Property and all applicable laws, constitute the entire understanding and agreement between you and the Owner for the short-term rental of the Property and between You, Us, the Owner and any independent service providers for the services.

We reserve the right to alter these Booking Conditions from time to time and will notify You of any changes as soon as reasonably possible. The amended terms and conditions will apply to any booking that commences after the date of such notification.

27. Jurisdiction

These Conditions and any Booking to which they apply are governed by English law and the English Courts shall have exclusive jurisdiction in respect of any claim or dispute arising out of or connected with them or any such contract. None of our employees has any power to vary the conditions contained herein.


Last updated: 31-May-2021