Coronavirus FAQs

Updated: 01-October-2020

With a lot of uncertainty around travel and the forthcoming ski season, please find below a list of our Coronavirus FAQs. However, if you’re still unsure what the ski season ahead will look like, or you have any specific questions that need addressing, then please do call us on: +44 (0) 1799 668033

We look forward to welcoming you in Resort soon

The Ski Armadillo Team

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Q. Can I book to go skiing this winter?
A. Yes, absolutely. We are in constant communication with our representatives in Verbier, Nendaz and Andermatt, who have all had a successful Summer season, so we can provide the most up-to-date information on the season ahead. Like all Alpine Nations, Switzerland are putting certain measures in place to ensure that there will be a 2020-2021 ski season. Although skiing might look a little different this season, we have a wonderful portfolio of chalets, we’ve recruited our resort team and we’re very much open for business.

Q. What’s the current situation in Switzerland?
A. As every country works to control the spread of the virus, some are managing better than others. An assessment in June, by the Deep Knowledge Group, found Switzerland was in fact doing the very best in general at controlling the virus of all the countries surveyed. Fighting the virus is a global effort that spans borders and continents but we’re glad to know that our guests who stay with us in Verbier, Nendaz or Andermatt will be in good hands (washed regularly of course).

A few months have passed since this survey was conducted, but Switzerland still leads the way in resuming some sort of normality. Although there are currently FCO restrictions to travel from/to the UK/Switzerland, local transport is running and the majority of the schools, shops and restaurants are open. Following the huge dump of fresh snow that blanketed the Swiss Alps last weekend, 28-Sept-2020, the resorts of Saas Fee, Zermatt and Glacier 3000 are already open for business (they usually open from November). 

Q. Is it safe to stay in a Chalet?
A. Safety is the key concern for all kinds of accommodation, but we believe there are numerous benefits of staying in a chalet over a hotel. First and foremost, we don’t ‘chalet-share’, so you and your group will have exclusive use of your chalet. This will prevent the need to share communal areas, such as reception and restaurants, so you’ll come into contact with fewer people, if anybody at all. 

Although we would love to welcome you with a handshake, we can provide a contactless check-in/check-out. If the presence of our team is required, we will always wear the required PPE and keep 6ft from you. Whilst you’re enjoying the mountain, we will clean your chalet, to ensure that we’re providing a contactless service. An extensive cleaning checklist and schedule will be visible within the chalet itself. 

Q. Are you still offering Catered Chalets?
A. Yes, Catered Chalets are what we do best, and has been the backbone of our successes over the past 20 years. Nothing beats waking up to the smell of breakfast, returning after a day on the slopes to a freshly baked cake and afternoon tea and, to finish the day off, being served a delicious 3 course meal accompanied by wine fine. We’ll also wash the dishes and make the beds, so you can just sit back, relax and enjoy the holiday you deserve.

However, we realise that a fully catered service might not be everyone’s ‘cup of tea’. Whether you want a self-catered chalet, due to social distancing concerns, or a flexi-catering service, so you can enjoy our wonderful gourmet food but also experience the world class Verbier restaurants… the choice is yours.

We are working alongside Swiss Government guidelines to produce the ultimate luxury safety solutions across all our Chalets, to reduce risk and help you feel safe during your stay

Q. What are we doing to protect you in our Chalets?
A. The health and safety of our guests and team members are of the utmost importance to us. That is why we have worked alongside Swiss Government guidelines to produce the ultimate luxury safety solutions across all our properties to reduce risk and help you feel safer during your stay.

Cleaning: Whilst you’re enjoying the mountain we will clean your chalet using disinfectant, providing a contactless service. An extensive cleaning checklist and schedule will be signed and visible on the back of the front door.

– Distance: Although we would love to welcome you with a handshake our team will always keep 6ft from you while in your chalet. Your Chef will serve your meals onto the pass, where you’ll be able to collect and enjoy.

– PPE: All our team members will always wear a face mask and gloves when in your private chalet. Disposable gloves and face masks will be available for you to use, which may be needed in certain shops in Resort.

– Sanitiser: A cleaning pack will be available throughout all our chalets . Our cleaning packs include hand sanitiser and disinfectant, along with brand new cloths for each group stay. 

– Symptoms: If you display COVID-19 symptoms, please inform our resort team by phone immediately. We will then instruct you of the next steps based on Swiss Federal Government advice. 

Q. What happens if I get Coronavirus Symptoms whilst on holiday?
A. It is our Duty of Care to stop the rise in infection numbers. If you get Coronavirus Symptoms whilst staying in one of our Chalets, the Swiss Confederation has stated a clear 7 steps process to follow;

1. If you experience symptoms, get tested immediately and stay at your chalet.
2. To enable contact tracing, always provide your complete contact information.
3. To break infection chains, download and activate the SwissCovid App.
4. If you test positive: isolate. If you’ve had contact with a confirmed case: quarantine.
5. Do not shake hands.
6. Cough and sneeze into your elbow.
7. Only visit a doctor’s office or A&E department after making an appointment by phone.

For more information on these safety measures, please visit: www.foph-coronavirus.ch 

You will also need to ensure that you have adequate insurance with Coronavirus cover, as you might be liable for extra rental costs if you have to stay in one of our chalets for an extended period of time, or if you have to stay in alternative accommodation during your isolation period. More information of Coronavirus Insurance Coverage can be found here: www.which.co.uk/news/2020/10/coronavirus-what-it-means-for-your-travel-insurance/

Q. What happens to my money if I can’t travel to resort due to Coronavirus?
A. We understand your concerns regarding COVID, which is why we’ve amended our cancellation policy, to give you the reassurance you need.

To secure one of our chalets, we require a 35% deposit. Full balances are then required 12 weeks prior to arrival.

Once the final balance is paid, we will guarantee a 65% Cash Refund PLUS 35% Re-Booking Credit towards another chalet-week (subject to availability) in the event of Cancellation due to;

 1. An FCO Travel Ban and/or the closure of the Swiss borders, and/or

2. An official Press Release from TeleVerbier/TeleNendaz/Andermatt, stating that the Resort will not be open during your dates of travel due to Covid related reasons.

All 100% Refunds and Re-Booking guarantees are subject to our Booking Conditions, in that adequate Travel Insurance is a Condition Precedent to booking with Ski Armadillo.

If you are unable to travel because you’ve tested positive for COVID-19, or told to Self-Isolate, then you will need to notify your Travel Insurance Provider.

Q. What happens if I am unable to travel due to restrictions in Switzerland?
A. If the Foreign, Commonwealth & Development Office (FCO) advises against all but essential international travel, and that you have to isolate for a period of time upon entering Switzerland, then we will not be able to provide the accommodation element of your holiday booked through us. Therefore, we will offer you the 65% CASH refund and 35% CREDIT, as mentioned above.

Q. What happens if I am unable to travel due to restrictions in the UK/Country of Residence?
A. If the Foreign, Commonwealth & Development Office (FCO) state that it’s safe to travel to Switzerland, but your country of residence states that you have to isolate when you return, then it’s your decision whether to travel or not. As we can still provide the accommodation element of your holiday, you will need to speak to your Travel Insurance Provider

Q. Is my money safe with Ski Armadillo Ltd?
A. Yes, our specially designed Travel Regulation Insolvency Protection scheme through Towergate Insurance, backed by A-rated insurer Zurich, market leaders in financial failure insurance, helps to protect you in the unlikely event that our business fails. In addition, we are a member of ABTA (the Association of British Travel Agents). Although we are not ABTA bonded, due to not providing package holidays, you can still feel safe in the knowledge that you are travelling with a company whose strong reputation for protecting customers spans over 20 years and adheres to ABTA’s Code of Conduct.

We provide fair terms & conditions, financial failure protection coupled with ABTA membership meaning you can confidently book with Ski Armadillo.

Q. What will the experience be like in Resort?
A. Whilst we sell and operate Luxury Chalets in Switzerland, we all know that the main reason to visit the beautiful country is to Ski. During the Summer months, resort such as Verbier had the invaluable opportunity to test new safety measures prior to the start of the Winter season. Of course, by December these restrictions may have changed, but right now the safety measures planned for the winter season include:

The Skiing
The act of skiing is considered fairly easy to social distance and, with 410km of skiing, it’s easy to find your ‘own space’ in the 4 Valleys. However, The Swiss Ski Lift Association has developed a protection concept for ski lifts;

– Face masks must be work on ski lifts and in ski queues
– Regular cleaning of the ski lifts
– Manges lift queues, representing social distancing
– Hand sanitizers located at the Lift Stations
– Lift capacity is unlikely to be reduced in ‘open lifts’, only larger cable-cars

Airport Transfers
Our preferred Airport Transfer partners, Alpine Express, have been certified ‘Clean & Safe’ by Swiss Tourism. The precautions currently in place, to reduce the risk of spreading Coronavirus to the drivers are guests are;

– All drivers will wear a mask and disinfect their hands before AND after each trip and handling luggage
– No handshakes with guests or partner staff
– All drivers will maintain a 1.5m distance outside the vehicle whenever possible
– All passengers will be offered masks, if they don’t have their own
– High-touch surfaces are disinfected after every trip and thoroughly cleaned daily

Ski Hire
Our preferred Ski Hire partners, Mountain Air, are implementing the following extra-safety measures;

– All Ski Hire staff will wear face masks in the shop
– All guests will need to wear face masks in the shop
– All hire equipment will be thoroughly cleaned, before and after each use
– High-touch surfaces in the store will be cleaned regularly
– A one-way system will be implemented, along with social zoning
– Hand-sanitising stations will be situated around the shop

Apres-Ski
Nothing quite beats a cold beer amongst friends after a full day on the slopes, as the apres-ski scene is a big part of the ski holiday experience. Whilst staggering around Le Farinet until 4am might be a thing of the past, all apres-ski venues will be open for you to enjoy. However, reservations will need to be made and table service will replace ordering at the bar.